Last modified: 12/10/2024
Introduction
PawsitiveHealth Pet Insurance Services, LLC (“Company” or “We”) respects your privacy and
are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide
when you visit the website www.getpawsitivepethealth.com and our practices for collecting,
using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
● On this Website.
● In email, text, and other electronic messages between you and this Website.
● Through mobile and desktop applications you download from this Website, which
provide dedicated non-browser-based interaction between you and this Website.
● When you interact with our advertising and applications on third-party websites and
services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
● Us offline or through any other means, including on any other website operated by
Company or any third party (including our affiliates and subsidiaries); or
● Any third party (including our affiliates and subsidiaries), including through any
application or content (including advertising) that may be linked to or be accessible
from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your
information and how we will treat it. If you do not agree with our policies and practices, your
choice is not to use our Website. By accessing or using this Website, you agree to this privacy
policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your
continued use of this Website after we make changes is deemed to be acceptance of those
changes, so please check the policy periodically for updates.
Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may
provide any personal information to or on the Website. We do not knowingly collect personal
information from children under 16. If you are under 16, do not use or provide any information
on this Website or through any of its features, register on the Website, make any purchases
through the Website, use any of the interactive or public comment features of this Website, or
provide any information about yourself to us, including your name, address, telephone number,
email address, or any screen name or user name you may use. If we learn we have collected or
received personal information from a child under 16 without verification of parental consent, we
will delete that information. If you believe we might have any information from or about a child
under 16, please contact us at info@getpawsitivepethealth.com.
California residents under 16 years of age may have additional rights regarding the collection
and sale of their personal information. Please see Your State Privacy Rights for more
information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including
information:
● By which you may be personally identified, such as name, zip code, email address,
telephone number, or any other identifier by which you may be contacted online or
offline (“personal information”);
● That is about you but individually does not identify you, such as information gathered
through Google Analytics; and/or
● About your internet connection, the equipment you use to access our Website, and
usage details.
We may collect this information:
● Directly from you when you provide it to us.
● Automatically as you navigate through the site. Information collected automatically
may include usage details, IP addresses, and information collected through cookies,
web beacons, and other tracking technologies including Google Analytics. To learn
more about Google Analytics tracking technologies, please visit
https://policies.google.com/technologies/partner-sites.
● From third parties, for example, our business partners.
Information You Provide to Us
The information we collect on or through our Website may include:
● Information that you provide by filling in forms on our Website. This includes
information provided when registering to use our Website, requesting quotes,
subscribing to any services through our website, posting material, or requesting
further services. We may also ask you for information when you report a problem
with our Website.
● Records and copies of your correspondence (including email addresses), if you
contact us.
● Details of transactions you carry out through our Website and of the fulfillment of
your orders. You may be required to provide financial information before placing an
order through our Website.
● Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, “posted”) on public
areas of the Website, or transmitted to other users of the Website or third parties (collectively,
“User Contributions”). Your User Contributions are posted on and transmitted to others at your
own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we
cannot control the actions of other users of the Website with whom you may choose to share your
User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will
not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection
technologies to collect certain information about your equipment, browsing actions, and patterns,
including:
● Details of your visits to our Website, including traffic data, location data, logs, and
other communication data and the resources that you access and use on the Website.
● Information about your computer and internet connection, including your IP address,
operating system, and browser type.
We also may use these technologies to collect information about your online activities over time
and across third-party websites or other online services (behavioral tracking). Click here for
information on how you can opt out of behavioral tracking on this website and how we respond
to web browser signals and other mechanisms that enable consumers to exercise choice about
behavioral tracking.
The information we collect automatically is only statistical data and does not include personal
information, but we may maintain it or associate it with personal information we collect in other
ways or receive from third parties It helps us to improve our Website and to deliver a better and
more personalized service, including by enabling us to:
● Estimate our audience size and usage patterns.
● Store information about your preferences, allowing us to customize our Website
according to your individual interests.
● Speed up your searches.
● Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
● Cookies (or browser cookies). A cookie is a small file placed on the hard drive of
your computer. You may refuse to accept browser cookies by activating the
appropriate setting on your browser. However, if you select this setting you may be
unable to access certain parts of our Website. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue cookies when you direct
your browser to our Website.
● Web Beacons. Pages of our Website and our emails may contain small electronic
files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel
gifs) that permit the Company, for example, to count users who have visited those
pages or opened an email and for other related website statistics (for example,
recording the popularity of certain website content and verifying system and server
integrity).
● Flash Cookies. Certain features of our Website may use local stored objects (or Flash
cookies) to collect and store information about your preferences and navigation to,
from, and on our Website. Flash cookies are not managed by the same browser
settings as are used for browser cookies. For information about managing your
privacy and security settings for Flash cookies, see Choices About How We Use and
Disclose Your Information.
We do not collect personal information automatically, but we may tie this information to personal
information about you that we collect from other sources or you provide to us.
Pet Information
We collect information about your pet(s) that may include your pets name, breed, species, sex,
and age (“Pet Information”). We obtain or share information only in connection with specific
services. You understand and agree that such information about your pet is not deemed personal
information.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third-parties, including advertisers, ad
networks and servers, content providers, and application providers. These third parties may use
cookies alone or in conjunction with web beacons or other tracking technologies to collect
information about you when you use our website. The information they collect may be
associated with your personal information or they may collect information, including personal
information, about your online activities over time and across different websites and other online
services. They may use this information to provide you with interest-based (behavioral)
advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have
any questions about an advertisement or other targeted content, you should contact the
responsible provider directly. For information about how you can opt out of receiving targeted
advertising from many providers, see Choices About How We Use and Disclose Your
Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal
information:
● To present our Website and its contents to you.
● To provide you with information, products, or services that you request from us.
● To provide you with quotes on pet insurance.
● To fulfill any other purpose for which you provide it.
● To carry out our obligations and enforce our rights arising from any contracts entered
into between you and us, including for billing and collection.
● To notify you about changes to our Website or any products or services we offer or
provide through it.
● To allow you to participate in interactive features on our Website.
● In any other way we may describe when you provide the information.
● For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and
services that may be of interest to you. If you do not want us to use your information in this way,
please send us an email stating your request to info@getpawsitivepethealth.com. For more information, see
Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements
to our advertisers’ target audiences. Even though we do not disclose your personal information
for these purposes without your consent, if you click on or otherwise interact with an
advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify
any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy
policy:
● To our subsidiaries and affiliates.
● To contractors, service providers, and other third parties we use to support our
business.
● To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of PawsitiveHealth Pet Insurance Services, LLC
assets, whether as a going concern or as part of bankruptcy, liquidation, or similar
proceeding, in which personal information held by Pawsitive Health Pet Insurance
Services LLC about our Website users is among the assets transferred.
● To third parties to market their products or services to you if you have consented
to/not opted out of these disclosures. We contractually require these third parties to
keep personal information confidential and use it only for the purposes for which we
disclose it to them. For more information, see Choices About How We Use and
Disclose Your Information.
● To fulfill the purpose for which you provide it. For example, if you give us an email
address to subscribe to our newsletter, we will use that email address to provide you
with our newsletter over email.
● For any other purpose disclosed by us when you provide the information.
● With your consent.
We may also disclose your personal information:
● To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
● To enforce or apply our terms of use and other agreements, including for billing and
collection purposes.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or
safety of PawsitiveHealth Pet Insurance Services, LLC, our customers, or others. This includes exchanging
information with other companies and organizations for the purposes of fraud
protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We
have created mechanisms to provide you with the following control over your information:
● Tracking Technologies and Advertising. You can set your browser to refuse all or
some browser cookies, or to alert you when cookies are being sent. To learn how you
can manage your Flash cookie settings, visit the Flash player settings page on
Adobe’s website. If you disable or refuse cookies, please note that some parts of this
site may then be inaccessible or not function properly.
● Promotional Offers from the Company. If you do not wish to have your contact
information used by the Company to promote our own or third parties’ products or
services, you can opt-out by sending us an email stating your request to info@getpawsitivepethealth.com. If we have sent you a promotional email, you may send us a return email
asking to be omitted from future email distributions. This opt out does not apply to
information provided to the Company as a result of a product purchase, warranty
registration, product service experience or other transactions.
● Targeted Advertising. If you do not want us to use information that we collect or
that you provide to us to deliver advertisements according to our advertisers’
target-audience preferences, you can opt-out by sending us an email stating your
request to info@getpawsitivepethealth.com.
We do not control third parties’ collection or use of your information to serve interest-based
advertising. However these third parties may provide you with ways to choose not to have your
information collected or used in this way. You can opt out of receiving targeted ads from
members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and
Utah may have additional personal information rights and choices. Please see California Privacy
Rights for more information.
Accessing and Correcting Your Information
You may send us an email at info@getpawsitivepethealth.com to request access to, correct or delete any personal
information that you have provided to us. We may not accommodate a request to change
information if we believe the change would violate any law or legal requirement or cause the
information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may
remain viewable in cached and archived pages, or might have been copied or stored by other
Website users. Proper access and use of information provided on the Website, including User
Contributions, is governed by our terms of use.
Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have
additional personal information rights and choices. Please see California Privacy Rights for more
information.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use
of their personal information. To learn more about California residents’ privacy rights, visit
https://oag.ca.gov/privacy/ccpa. California’s “Shine the Light” law (Civil Code Section §
1798.83) permits users of our App that are California residents to request certain information
regarding our disclosure of personal information to third parties for their direct marketing
purposes. To make such a request, please send an email to info@getpawsitivepethealth.com.
To exercise any of these rights please email info@getpawsitivepethealth.com. To appeal a decision regarding a
consumer rights request, please email info@getpawsitivepethealth.com.
Data Security
We have implemented measures designed to secure your personal information from accidental
loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or
where you have chosen) a password for access to certain parts of our Website, you are
responsible for keeping this password confidential. We ask you not to share your password with
anyone. We urge you to be careful about giving out information in public areas of the Website
like message boards. The information you share in public areas may be viewed by any user of the
Website.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we do our best to protect your personal information, we cannot guarantee the security
of your personal information transmitted to our Website. Any transmission of personal
information is at your own risk. We are not responsible for circumvention of any privacy settings
or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. By accessing the
Site after we make any such changes to this Privacy Policy, you are deemed to have accepted the
changes. If we make material changes to how we treat our users’ personal information, we will
notify you through a notice on the Website home page. The date the privacy policy was last
revised is stated at the top of the page. You are responsible for ensuring we have an up-to-date
active and deliverable email address for you, and for periodically visiting our Website and this
privacy policy to check for any changes.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
info@pawsitivepethealth.com